Terms & Conditions

Definitions

1. ‘Company’ means Animal Healthcare Services Ltd, T/A Veterinary Instrumentation.
2. ‘Customer’ means the veterinary practice or any person to whom the Company has agreed to supply goods.
3. ‘Goods’ means the products which the Company is to supply to the customer in accordance with these conditions.
4. ‘Writing’ includes telex, cable, facsimile transmission, e-mail or similar means of communication.

Breakages and Shortages

1. In the case of obvious shortages or suspected damage to deliveries of goods, the driver’s delivery note must be signed accordingly by the person accepting the delivery on behalf of the customer. All claims for broken or missing goods should be reported to the Company no later than three days from the date of delivery. Where independent transport is used failure to sign or indicate on delivery notes any shortage and/or damage will invalidate the Company’s claim against the carrier involved and therefore the customer’s claim against the Company.

Returned Goods Policy

1. Under normal circumstances, goods will not be accepted for return for credit other than for the following reasons:
   1. To correct a Company delivery or order error.
   2. In response to a recall instigated by a manufacturer.
   3. Where the products or packages are alleged to have been faulty, damaged or tampered with prior to delivery.
   4. Where the products have been offered on a prearranged ‘sale or return’ basis.
   5. Where the Company agrees, in advance of their return, to accept goods not covered by any of the above criteria.
2. Goods Returned to Correct a Company Error:
   1. The goods must be returned within 7 working days of receipt. Goods requiring temperature-controlled storage must be notified to the Company no later than the next working day and must have been stored in accordance with the manufacturer’s recommendations whilst on the customer’s premises. Goods must be adequately packaged to ensure that no damage is caused during their return to the Company.
   2. All returned goods must be in perfect original condition; not marked in any way; should not show any evidence of being tampered with.
   3. To be considered for return for credit, the goods must be accompanied by a copy of the original invoice or delivery note, or the number of the specific invoice on which the goods were supplied, together with a reason for their return. If this information is missing, there will be a delay in issuing a credit.
3. Returns where the products or packages are alleged to have been faulty, damaged or tampered with prior to delivery:
   1. Details of the fault or damage should be notified to the Company as soon as possible in order that the manufacturer can be alerted if appropriate.
   2. Goods must be packed separately and accompanied by a copy of the invoice or delivery note or completed returns form (as in 3.2(c)).
4. Where the Company agrees to accept the return of goods not covered by any of the criteria recited in clauses 3.2 - 3.4.Goods will only be accepted by prior agreement with the Company and must be accompanied all the information detailed in 3.2(c) in addition to the name of the person who has authorised the return.

Goods Returned to Stock

1. It is known that they have been stored in accordance with the manufacturers recommendations.
2. They have been assessed and accepted by a person authorised by the Company so to do. The assessment will take into account the nature of the product, any special storage conditions required and the time elapsed since the goods were supplied.

Special Orders

Packaging